Although not obligated to do so, at Boating & RV we appreciate that you may have second thoughts about your purchases and will give a ‘Change of Mind’ refund if goods* are returned within 7 days (14 days for mail order and internet customers). For ‘Change of Mind’ purchases, goods can only be accepted back for refund or exchange in “as sold” condition including undamaged original packaging, complete instruction books, manuals, accessories, etc. If freight expenses of any type have been incurred, these are not refundable. We regret that any cash, credit card, or EFTPOS refunds over $250 must be refunded by cheque for security reasons. Your Sales Docket must accompany all returns. *Note: ‘Change of Mind’ refunds do not apply to purchase of flares, books, light globes, batteries, aerosols, chemicals, paints, headphones, some tools, non-Multimeter test equipment, products which are subject to health regulations including portable toilets, and items purchased by the metre such as wire, rope and carpet.
Boating & RV warranty period is 3 months from date of purchase, or such longer period as stated on products by the individual supplier. Many products carry one year, two year, five year, or lifetime warranty or may qualify for over-the-counter replacement. These items are identified in the catalogue and website. If any defect in materials or workmanship in product sold by Boating & RV is identified and notified to us within the warranty period then we will, at our discretion repair or replace the product. Boating & RV does not accept any liability beyond this for consequential loss. Warranty is subject to us being satisfied that a defect was caused by defective workmanship or materials and was not caused by or was not substantially contributed to by other factors beyond our control, including (but not limited to) defective installation, maintenance, or repair; alterations or modifications of the product in a manner not recommended by the manufacturer; or any neglect, misuse or excessive use. The original Sales Docket or cash receipt must accompany warranty claims to provide starting date of the warranty period. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Warranty repairs or replacements of goods is free of charge however freight charges to and from the service department is required to be paid by the customer.
For Mail Order & Internet Purchases special conditions apply:
For new stores and current trading hours visit our website at www.boatingandrv.com.au
We are proud of our standing with our Customers and are keen to get any feedback, good or bad, to improve our service, products, stores - in fact any aspect of our business. So please, do not hesitate to contact us.
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All possible care has been taken in the preparation of our website. However, specification and particulars in relation to the products referred to in the website are subject to change without prior notice. Some photographs contain samples which are representative only. Stocked item may vary in colour and look. Boating & RV will not be held liable for any errors or omissions.