This policy sets out details of delivery for your online purchases. If you require clarification or have any questions please contact our Sales Team on (07) 38235055 (8:30am to 5:00pm Monday to Friday, 8:30am - 3:00pm Saturday and Sunday) or email@example.com
Where we deliver
We will deliver to most addresses within Australia, but do not deliver to international locations. We require a street address for delivery - unfortunately we cannot deliver to a P.O. Box. Some remote locations cannot be serviced, however Boating & RV's carrier may be able to deliver to a local depot where you can collect your products. Refer also to remote area postcode guide..
How and when we deliver
All deliveries are made 8.30am to 5.00pm Monday to Friday by Boating & RV's chosen carrier. For orders placed before 4:00pm on a weekday, please allow from the confirmation of dispatch:
- 3-4 working days for delivery to a capital city in any State;
- 5-10 working days for delivery to most large regional towns; and
- 7-14 working days for delivery to other remote locations.
Please note that these delivery times are estimates only, and actual delivery times may vary. Large items and dangerous goods require extra handling and may take longer to transport.
Items may be delivered to you individually and/or separately by different couriers and transport agencies.
For large items, the courier will attempt to contact you to arrange a delivery time using the contact details provided by you.
We are not responsible for any late delivery or failure to deliver due to circumstances beyond our reasonable control. For certain products, items may be delivered directly to you by Boating & RV's supplier.
Cost of delivery
The cost of shipping will be free when customers spend a minimum of $100 in one transaction. All other orders under this minimum spend will incur the $15 Flat Rate for postage. Bulky or Oversized Items are also excluded from free shipping. Offer includes all Australian mainland locations with exception of anywhere that appears on the remote area postcode guide which will have a "$15 handling" fee.
$15.00 Flat Rate
The offer applies to delivery on internet orders only to all areas of Australia not listed on the remote area postcode guide. To check if you are classified as residing in a remote area of Australia and therefore exempt from this offer check our remote area postcode guide.
Offer does not apply to orders containing hazardous and/or oversized products which incur an additional minimum surcharge of $15.
Hazardous or Dangerous Items
Items marked as dangerous, flammable or corrosive are identified on individual products by the Hazardous symbol and incur a minimum of $15 delivery surcharge per product, which is calculated by how dangerous, flammable or corrosive the product is. This cost for shipping a hazardous or dangerous item is available on the respective product page, which applied on top of the $15.00 flat rate if the order does not qualify for free shipping.
Bulky or Oversized Items
Items marked as heavy/bulky are identified on individual products incur a minimum of $15 delivery surcharge per product, which is calculated by how bulky or heavy the product is. This cost for shipping a heavy/bulky item is available on the respective product page, which applied on top of the $15.00 flat rate if the order does not qualify for free shipping.
Remote Area Shipping
If you live in a remote or rural area of Australia you may experience a slightly longer delivery time. Also a flat delivery charge of $15.00 will be applied on top of any other shipping charges. To check if you reside in a remote area of Australia, please check out the remote area postcode guide.
If the freight cost to send is vastly different to our standard delivery costs, someone from our team will contact you prior to dispatch to arrange further payment or to issue a refund if you are not happy with the additional charges.